Effective date: September 17, 2025

This Privacy Policy explains how Associated Dental Laboratory (“AssociatedDL,” “we,” “us,” or “our“) collects, uses, shares, and protects information when you visit associateddl.com (the “Site“), contact us, or use our services.

Important HIPAA Note
When we receive Protected Health Information (PHI) from or on behalf of dentists, dental practices, or other covered entities in connection with laboratory services, we act as a Business Associate under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). Our use and disclosure of PHI in that context is governed by HIPAA and our Business Associate Agreements (BAAs)—not this Privacy Policy. This Privacy Policy covers personal information collected through our public-facing Site and business operations outside HIPAA-covered activities.

If you have questions, contact us at Office@AssociatedDL.com.

1) Who We Are & Scope

• Entity: Associated Dental Laboratory (legal entity name: Associated Dental Laboratory, Inc.)

• Website: associateddl.com

• Address: 11645 Wilshire Blvd STE PH

• Phone: 310-208-4373

• Email: Office@AssociatedDL.com

This Policy applies to visitors, prospective and current business customers (e.g., dentists and dental practices), and any individual who interacts with the Site or our non‑HIPAA services.

2) Personal Information We Collect

We collect information in three main ways: (A) directly from you, (B) automatically via cookies and similar technologies, and (C) from third parties.

A. Information You Provide

• Contact details (name, job title, practice name, email, phone, address)

• Account credentials (if you create a portal/account): username and password

• Communications (emails, form submissions, phone calls, chat transcripts)

• Order/Service details (case preferences, shipping instructions, billing details)

• Payment-related information (processed by our payment processors; we do not store full card numbers)

• Event/marketing preferences (newsletter opt-ins, lead forms, survey responses)

PHI Reminder: Do not submit patient PHI through the public Site unless we specifically provide a secure HIPAA-compliant channel. PHI sent through unsecured channels may not be protected under this Privacy Policy.

B. Information Collected Automatically

• Device & browsing data: IP address, device identifiers, browser type, operating system, referring URLs, pages viewed, links clicked, timestamps, and general location (derived from IP).

• Cookies & similar technologies: See Section 8 (Cookies & Tracking).

C. Information from Third Parties

• Service providers (e.g., payment processors, customer support tools, analytics vendors)

• Business partners (e.g., integration partners, shipping carriers)

• Public sources (e.g., professional directories, social media if you contact us there)

3) How We Use Personal Information

We use personal information to:

• Provide and improve the Site, products, and services

• Operate our business (e.g., process orders, manage accounts, ship and track deliveries)

• Communicate with you (service notices, updates, marketing where permitted)

• Personalize your experience on the Site

• Secure the Site, prevent fraud, and enforce policies

• Comply with laws and respond to lawful requests/disputes

For individuals in the EU/EEA/UK, our legal bases include: contract performance, legitimate interests (e.g., website security, customer engagement), consent (where required), and legal obligations.

4) How We Share Personal Information

We share personal information with:

• Vendors/Service Providers who process data for us (e.g., hosting, analytics, payments, email, shipping, CRM). They are contractually required to use it only to provide services to us.

• Business Partners/Integrations (e.g., lab portals, case management systems) that you or your practice choose to use.

• Professional advisors (lawyers, accountants, auditors) under confidentiality.

• Authorities and others when required by law, to protect rights and safety, or in connection with a corporate transaction (merger, acquisition, asset sale, or insolvency).

We do not sell personal information as “sell” is defined under applicable U.S. state privacy laws. We also do not share personal information for cross‑context behavioral advertising. If this changes, we will update this Policy and provide required opt‑out mechanisms.

5) Data Retention

We retain personal information for as long as needed to fulfill the purposes described in this Policy, including:

• Business records and communications: retained consistent with our recordkeeping policies

• Account data: retained while your account is active and for a reasonable period thereafter

• Legal/compliance: retained as required by law or to resolve disputes/enforce agreements

We take steps to delete or de‑identify information when it is no longer needed.

6) Security

We use administrative, technical, and physical safeguards designed to protect personal information, including:

• Encryption in transit (TLS) for our Site

• Access controls and role‑based permissions

• Vendor diligence and contractual data protection terms

No method of transmission or storage is 100% secure. If you become aware of a security issue, contact us immediately at Office@AssociatedDL.com.

7) Your Privacy Choices

• Marketing communications: You can opt out of marketing emails by using the “unsubscribe” link or contacting us. Service and transactional emails may still be sent.

• Cookie controls: See Section 8 for browser settings and preference tools.

• Account: You may update certain account details within your account or by contacting us.

8) Cookies & Tracking Technologies

We and our partners may use cookies, pixels, and similar technologies to operate the Site and understand usage. Types include:

• Strictly necessary: required for core functionality (cannot be disabled)

• Functional: remember preferences and improve features

• Analytics: measure traffic and performance (e.g., page views, session length)

• Advertising: if enabled in the future, to measure and improve marketing

Your controls

• Adjust browser settings to block or delete cookies.

• Use any Cookie Preferences link or banner provided on the Site.

• Some features may not work if cookies are disabled.

We may use analytics tools (e.g., [insert provider, e.g., Google Analytics]). See provider documentation for opt‑out options.

9) U.S. State Privacy Notices

Certain U.S. states provide additional rights. Depending on your state, you may have the right to:

• Access: know whether we process your personal information and obtain a copy

• Correct: request corrections to inaccurate information

• Delete: request deletion of personal information, subject to exceptions

• Portability: obtain a portable copy of certain information

• Opt out: of targeted advertising; sale of personal information; and certain profiling

These rights are available, for example, to residents of California (CPRA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA), Virginia (VCDPA), and other states with comprehensive privacy laws (e.g., Iowa, Indiana, Montana, Tennessee, Texas, Florida, Oregon, Delaware, New Jersey, Nebraska, and others as enacted). We will honor applicable state rights and requirements.

How to exercise your rights
Submit a request to Office@AssociatedDL.com with your name, state of residence, the right you wish to exercise, and a way we can verify your identity. If we deny your request, you may appeal by replying to our decision email and writing “Privacy Appeal” in the subject line. California residents may also use an authorized agent as permitted by law.

California-Specific Disclosures

• Categories collected: identifiers, commercial information, internet activity, professional information, inferences (as applicable).

• Sources: you, your devices, service providers, and partners.

• Business/Commercial purposes: as described in Section 3.

• Retention: see Section 5.

• Sensitive information: we do not collect sensitive personal information for the purpose of inferring characteristics.

• “Sale”/“Share”: we do not sell or share personal information as defined by the CPRA.

• Non-discrimination: we will not discriminate for exercising your rights.

10) EU/EEA/UK Residents

If you are in the EU/EEA/UK, you may have rights to access, correct, delete, restrict, object, and port personal data, and to withdraw consent where processing is based on consent. You also have the right to lodge a complaint with your supervisory authority. To exercise rights, contact Office@AssociatedDL.com.

International Transfers
Where applicable, we use appropriate safeguards (e.g., Standard Contractual Clauses) for cross‑border transfers.

11) Children’s Privacy

Our Site is not directed to children under 13 (or under 16 in certain jurisdictions), and we do not knowingly collect personal information from them. If you believe a child has provided personal information to us, contact Office@AssociatedDL.com so we can take appropriate steps.

12) Third‑Party Sites & Services

The Site may link to third‑party websites, portals, or services. We are not responsible for their privacy practices. Review their policies before providing personal information.

13) Changes to This Policy

We may update this Policy from time to time. The Effective date at the top indicates when it last changed. Material changes will be posted on the Site and, where required, we will notify you.

14) Contact Us

Associated Dental Laboratory
Address: 11645 Wilshire Blvd STE PH Los Angeles, CA 90025
Email: Office@AssociatedDL.com
Phone: 310-208-4373

If you need this Policy in an alternative format, contact us using the details above.

15) Supplement for HIPAA Context (Informational)

• When acting as a Business Associate, we handle PHI solely as permitted by HIPAA and our BAAs with covered entities.

• We implement safeguards required by 45 C.F.R. Part 164 (Security Rule) and breach notification duties under 45 C.F.R. §§ 164.400–414 as applicable to business associates.

• For questions about our HIPAA practices or BAAs, contact Office@AssociatedDL.com.

Quick Summary (Not a substitute for the full Policy)

• We collect business contact info and site usage data to operate and improve our services.

• We don’t sell personal information and don’t share it for cross‑context behavioral advertising.

• State, U.S., and international privacy rights may apply—email Office@AssociatedDL.com to exercise them.

• PHI we receive for lab services is handled under HIPAA/BAAs and is outside the scope of this Site Policy.